Privacy Policy

Information we may collect

When you use Duospin Casino, we may handle information that identifies you, relates to your account or is connected with your use of the website. The information collected depends on the services you use, the actions you take and the checks that are required before or during your play.

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Information we may collect How we use information Cookies, sharing and security Retention and your privacy choices Account information, updates and contact

Account and contact details

This may include your name, date of birth, residential details, username, password, telephone details and other information supplied when you register or update your account. We may also keep records of your requests, correspondence with support and information used to manage your preferences.

Identity and verification information

To verify identity, protect accounts and meet applicable obligations, we may request identity documents, proof of address, payment verification information, photographs or other supporting material. We may also record the results of verification, risk and anti-fraud checks. These checks can help protect players, the website and the wider gambling environment from impersonation, account misuse, fraud and other unlawful activity.

Payment and transaction records

We may handle information about deposits, withdrawals, wagers, winnings, bonuses where applicable, payment methods, transaction references and related account activity. Payment details may be processed by external payment providers. We may receive information needed to confirm or reconcile a transaction, even where a provider processes the payment directly.

Technical, device and usage data

When you access the website, we may collect information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, login activity, pages viewed and interaction information. We may also collect cookie and similar technology data, as described below.

How we use information

We use personal information for purposes connected with providing and managing the casino service. This includes creating and maintaining your account, processing deposits and withdrawals, recording play, displaying account information and responding to questions or support requests.

To verify your identity and eligibility before allowing access to certain services or account functions.
To carry out security, risk management, anti-fraud and anti-money-laundering checks in general terms where required.
To process transactions, investigate disputed activity and maintain accurate financial and gaming records.
To communicate with you about your account, service notices, security matters, changes to our terms or privacy information, and support requests.
To understand how the website is used, troubleshoot technical problems, improve performance and develop safer, more useful services.
To detect, prevent and investigate attempted fraud, cheating, unauthorised access, abuse of promotions or other activity that may harm players or the website.
To meet legal, regulatory, tax, accounting and other compliance requirements that apply to gambling services.
To send marketing communications where permitted and where you have provided consent or another lawful basis applies.

We may use information for more than one purpose. For example, transaction data may be needed to complete a payment, answer a support question, identify unusual activity and maintain records required for compliance. Where information is no longer needed for a relevant purpose, it may be deleted, anonymised or securely disposed of, subject to legal and operational requirements.

Cookies, sharing and security

Cookies and similar technologies

Duospin Casino may use cookies and similar technologies to keep the website working, remember settings, support secure logins, understand website usage and measure the effectiveness of communications or advertising. Some cookies are necessary for core functions, while others help with analytics, preferences or relevant content.

You can manage or restrict cookies through your browser settings. If you disable or delete certain cookies, some website features may not work correctly, and your preferences may need to be selected again. Browser controls do not always remove information that has already been collected, so you may need to contact us if you have a separate request about your data.

When information may be shared

Personal information may be shared where this is reasonably necessary to provide services, protect the website or meet applicable requirements. Recipients may include payment providers, identity and verification services, fraud prevention providers, technology and hosting providers, customer support platforms, professional advisers and other service providers working on our behalf.

Information may also be disclosed where needed to respond to a lawful request, protect rights and safety, investigate suspected unlawful activity, resolve a dispute, enforce relevant terms or support a business change. Service providers may only receive information relevant to their role and may be required to protect it. Some providers or systems may be located outside Australia. Where this occurs, reasonable steps are taken to support the appropriate handling and security of the information.

Security of information

We use reasonable administrative, technical and organisational measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. No website, electronic transmission or storage system can be guaranteed to be completely secure. You should keep your login details confidential, use a secure device and notify support if you suspect that your account has been accessed without permission.

Retention and your privacy choices

How long information is kept

We keep personal information only for as long as it is reasonably needed for the purposes described in this Privacy Policy, including account administration, dispute handling, security, accounting and compliance. Some records must be kept for a period required by law even after an account is closed. This means that closing an account does not always result in the immediate deletion of every record. When retention is no longer required, information will be deleted, anonymised or securely destroyed where appropriate.

Marketing communications

You can withdraw your consent to marketing communications at any time. You may use an unsubscribe option included in a marketing message, change available communication preferences in your account or contact support@duospincasino.best. Stopping marketing messages will not usually affect essential service, security, transaction or compliance communications. Withdrawing consent does not affect processing that took place lawfully before the withdrawal.

Access, correction and deletion

You may ask to access the personal information we hold about you, request correction of information that is inaccurate or incomplete, or request deletion of your data where there is no continuing reason for it to be retained. You may also ask questions about how your information is used or request that certain processing be reviewed.

To exercise these rights, email support@duospincasino.best and explain the request clearly. We may need to confirm your identity before providing information or making changes, particularly where an account or payment information is involved. Requests are considered in accordance with applicable requirements. Some requests may be limited or declined where information must be retained, where deletion would affect legal or security obligations, or where another valid reason applies. If a request cannot be completed in full, we will generally explain the reason.

Account information, updates and contact

Please provide accurate information and keep your account details up to date. If your circumstances change, updating your details can help us complete verification, process transactions and communicate with you correctly. You should not provide another person's personal information unless you are authorised to do so.

The website is intended for adults who are permitted to use gambling services in their location. We do not knowingly seek personal information from children. If you believe that information has been provided by a child or that an account has been created using someone else's details, contact support@duospincasino.best so the matter can be reviewed.

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or applicable requirements. The latest version will be made available on the website, with the relevant date or other indication of the update where appropriate. Continuing to use the website after an update may mean that the revised policy applies to future processing, subject to any notices or consent requirements that may apply.

For privacy questions, access requests, correction requests, deletion requests or requests to withdraw consent to marketing, contact support@duospincasino.best. Please avoid sending unnecessary sensitive information in your first message. We will advise if additional information is needed to verify your request or investigate the issue.

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