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Duospin Casino Terms & Conditions
These terms and conditions explain the rules for accessing and using the Duospin Casino website and related services. Please read them carefully before creating an account, depositing funds or playing any game. By using the website, you confirm that you understand and agree to these terms, together with any specific rules or information shown for individual products, games or promotions.
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1. General terms and acceptance
These terms apply to your use of the Duospin Casino website, account facilities, games, payment services and other related features made available through the website. They form a legal agreement between you and the operator of the service. If you do not agree with any part of these terms, you must not use the website or open an account.
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You should also read any additional rules displayed on the website. These may include game rules, promotion terms, privacy information, responsible gambling information and notices relating to deposits, withdrawals or account security. Additional terms apply where they are specifically stated. If there is an inconsistency, the specific terms for a game, service or promotion will generally apply to that activity, unless applicable law requires a different result.
The website is intended for people who are legally permitted to participate in online gambling in their place of residence. You are responsible for checking whether access to the website and use of its services are lawful where you are located. Duospin Casino does not invite anyone to use the website where online gambling is prohibited or restricted.
Changes to these terms
These terms may be updated from time to time to reflect changes to the website, services, technology, legal requirements or operating practices. The latest version will be published on this page, with the relevant date or notice where appropriate. You should review the terms regularly. Continuing to use the website after an update means that you accept the revised terms. If you do not accept a material change, you should stop using the services and follow the available account closure process.
Your responsibilities
- Provide information that is accurate, complete and current when creating or maintaining an account.
- Use the website only for your own personal and lawful purposes.
- Keep your login details, passwords and security information confidential.
- Tell the operator promptly if you believe your account has been accessed without permission.
- Follow the rules shown for games, promotions, payments and other services.
- Avoid using the website if you are unable to gamble safely or within your personal limits.
2. Accounts, identity and permitted use
You may need to register an account before using some or all of the services. You must meet the minimum legal age and any other eligibility requirements that apply to you. One person should use one personal account unless the operator has expressly approved another arrangement. Accounts must not be opened on behalf of another person or used to conceal the identity of the person playing.
The operator may ask you to verify your identity, age, location, payment method or source of funds. Verification information must be genuine and may need to be supported by suitable documents. An account, deposit, withdrawal or other service may be restricted while checks are being completed. Information may also be checked again if your circumstances change or if there is a security, compliance or fraud concern.
You are responsible for all activity carried out through your account unless you have reported unauthorised access promptly and the operator has determined that you were not responsible for the relevant activity. Do not share your password, permit another person to use your account or leave your account accessible on a shared device. The operator may require you to change security details if there is a risk to your account.
Prohibited conduct
You must not misuse the website, interfere with its operation or attempt to obtain an unfair advantage. This includes using automated tools, bots, scripts, scraping methods, malware, compromised payment methods or software intended to alter game outcomes or website functionality. You must not exploit an error, attempt to bypass security controls, create duplicate accounts to obtain a benefit, or cooperate with others to manipulate play.
You must not use the website to support unlawful activity, money laundering, fraud, harassment or the infringement of another person's rights. If the operator reasonably suspects prohibited conduct, it may investigate, restrict access, suspend an account, withhold a transaction while checks are completed or take other action permitted by law. Where required, information may be provided to relevant authorities or service providers.
Account closure and suspension
You may ask for your account to be closed or restricted at any time. You should stop using the account once a closure or self-exclusion request has been made and follow any instructions provided. The operator may suspend or close an account where there is a security concern, a legal or regulatory requirement, a breach of these terms, a responsible gambling concern, failed verification or suspected misuse.
Closure or suspension does not automatically cancel obligations that arose before the action. Any remaining balance will be handled in accordance with applicable law, verification requirements and the circumstances of the account. Where an account has been closed because of fraud, unlawful conduct or a serious breach, any treatment of funds will be determined in accordance with applicable law.
3. Games, deposits, withdrawals and promotions
Games are provided for entertainment and involve risk. Outcomes are determined by the rules and systems applicable to each game. You should read the information shown before playing, including the stake options, return information, special features and any conditions that apply. No outcome is guaranteed, and past results do not predict future results.
You must ensure that a game has fully loaded and that you understand the selected stake before confirming play. If there is a technical interruption, do not repeatedly submit the same action. The operator may review the relevant records and correct an evident error, duplicate transaction or malfunction in accordance with the applicable rules and law.
Deposits and balances
Deposits must be made using an approved payment method that belongs to you or that you are authorised to use. The operator may decline a payment, apply verification checks or restrict a payment method where necessary for security or legal reasons. You should check any information displayed before confirming a deposit, including the amount and any applicable processing notice.
You must not deposit money that you cannot afford to lose or use a payment method without the owner's permission. Account balances are not a bank account, do not earn interest and should not be treated as savings. You remain responsible for reviewing your account activity and reporting any transaction that you do not recognise.
Withdrawals
Withdrawal requests may be subject to identity, account, payment and compliance checks. The operator may return funds through an approved method and may ask for further information before processing a request. The availability of a payment method, minimum or maximum transaction settings, fees and processing steps may be shown on the website and can change from time to time.
You should make sure that your account information and payment details are accurate before requesting a withdrawal. A request may be delayed, declined or cancelled where details are incorrect, a payment method is unavailable, the account has not been verified, the funds are disputed or there is a reasonable concern about fraud, misuse or a breach of these terms.
Promotions and bonuses
Any promotion, bonus, reward or promotional competition is subject to its own terms. Those terms will explain eligibility, entry requirements, qualifying activity, expiry, wagering or play conditions, withdrawal restrictions and any other important limitations. You should read those terms before opting in or using a promotional benefit.
A promotion may be withdrawn, changed or refused where permitted by its terms or where there is suspected abuse, technical error, duplicate participation or other prohibited conduct. Unless the specific promotion terms state otherwise, a person should not use more than one account or attempt to obtain the same benefit more than once.
4. Responsible gambling, privacy and legal information
Responsible gambling
Gambling should be an enjoyable form of entertainment, not a way to make money or recover losses. Set a budget before you play and do not spend more than you can afford. Take regular breaks, avoid chasing losses and never gamble when you are distressed, impaired or under pressure from another person.
- Decide how much time and money you will spend before starting.
- Keep gambling separate from essential household spending.
- Do not borrow money or sell possessions to fund gambling.
- Use available deposit, activity, time or access controls where suitable.
- Ask for help if gambling is affecting your finances, relationships, work or wellbeing.
- Request a break, account restriction or self-exclusion if you need distance from gambling.
The responsible gambling tools and support options available through the website may vary. Information about those options should be reviewed before you play. If you feel unable to control your gambling, stop using the website and seek assistance from an appropriate gambling support service or qualified professional.
Privacy and communications
Personal information is handled in accordance with the applicable privacy policy and privacy laws. Information may be collected to provide services, verify accounts, process payments, protect the website, prevent fraud, meet legal obligations and communicate with you about your account. You should read the privacy policy to understand how information is collected, used, stored and shared.
You are responsible for ensuring that the contact and account information you provide remains current. The operator may send service messages about security, transactions, verification, changes or account activity. Marketing communications may be managed through the available preferences or unsubscribe options, subject to messages that are necessary to administer your account.
Website availability and liability
The operator aims to keep the website secure and available but does not promise uninterrupted access. The website may be unavailable because of maintenance, upgrades, technical faults, telecommunications issues, third-party services or events outside reasonable control. The operator is not responsible for losses caused by your device, internet connection, failure to protect account details or use of an unsupported environment.
Nothing in these terms excludes, restricts or modifies a right or guarantee that cannot lawfully be excluded, restricted or modified under applicable Australian consumer law or other mandatory law. Subject to those rights, the website and its services are provided on the basis described in these terms, and the operator's responsibility is limited to the extent permitted by law.
Complaints and applicable law
If you have a question, transaction concern or complaint, review the support and complaints information made available on the website and provide the relevant account or transaction details. You should keep copies of messages and other information relating to the issue. The operator may need additional information to investigate and respond fairly.
These terms are intended to operate in accordance with the laws that apply to the service and to your use of the website. Any dispute should first be raised through the available support or complaints process. If the matter cannot be resolved, you may have rights to use any external complaint, dispute resolution or legal process available under applicable law.
